Frequently Asked Questions
Why use your company?
We are not like any other shipping hubs. We take your package and consolidate it for you saving you time and money. We also send out such a high volume of items it allows us to give you the best service rates around hassle free!
Can I return my item?
Yes, we allow returns if your item has not left the states. Unfortunately we will have to charge for ground shipping an a small service fee for our time and packing. If you item left the states we can not guarantee a return. This is a long process and expensive
What do you do with business?
We have several options we can do with business. We love to help your company grow and expand out to the world! Please contact us to inquire more information.
What if I don’t physically have the item I want to ship?
No problem! You are able to ship it from a store or resident anywhere, right to our warehouse. This will save you money and time.
How is the measuring done?
All the carriers round up to the nearest whole number. So if your measurement is slightly over we have to round up to the next number. This is the same for weights.
What happen’s after I submit for a quote?
Once your quote was submitted we will respond with an estimate. This number can change. Once we receive your package we will do our best to save you the most money.
Why would the shipping estimate price change?
There are a lot of factors that go into shipping International. The estimate is based off of numbers our customers provide. This is without our specialist taking a look. It most cases we can repackage and save you money.
How does customs work?
We take care of your customs paperwork for you. We will create an invoice that will be sent to you and the receiving party so if customs has any questions.
How does billing work?
We have a simple billing system. Once we repackage your item we send a payment request. Once the payment is made we ship your items.
Can I get an invoice for my purchase?
Yes, you can. It will be located in the downloadable section in your account.